TERMS & CONDITIONS
By accessing this website, you agree to abide by these Terms and
Conditions. Victorian Publishing House reserves the right to modify these Terms and
Conditions at any time, for any reason.
2.1 WEBSITE USAGE TERMS AND CONDITIONS
Victorian Publishing House grants you a limited, non-transferable,
non-exclusive license to access the website and any email content you receive from us,
in accordance with these Terms and Conditions. All content and material on the website
and in our emails is protected by copyright and other proprietary rights belonging to
Victorian Publishing House. You may not copy, reproduce, alter, or create derivative works
from any material provided through the website or emails you receive from us, except as
permitted under these Terms and Conditions.
You may not use the website or any email content to compete with us, or in
any way that is harmful or objectionable to brand (this includes spamming; violating
accepted online etiquette; infringing on anyone's rights; engaging in unlawful
activity; posting, transmitting, downloading, or sharing unlawful, threatening,
defamatory, obscene, offensive, or dangerous material; or attempting to hack or
compromise any linked system).
2.2 YOUR OBLIGATIONS AND CONDUCT
By using the Website, you agree to:
- I. provide accurate, current, and complete details as requested through any
registration form on the Website (the "Registration Data");
- II. maintain and promptly update your Registration Data, along with any information
you provide to Victorian Publishing House, to ensure it remains accurate, current, and
complete.
2.3 YOUR RESPONSIBILITIES
You are solely responsible for all Content that you upload, post, or
transmit through the Website. You agree not to upload, post, or transmit any Content
that:
- I. is false, harmful, obscene, defamatory, racist, violent, offensive, harassing,
or otherwise objectionable to Victorian Publishing House or other users of the
Website;
- II. includes unauthorized disclosure of personal information;
- III. infringes upon anyone's intellectual property rights; or
- IV. contains viruses or any code, files, or programs intended to disrupt, damage,
or limit the functioning of any software, hardware, or telecommunications
equipment. Victorian Publishing House reserves the right to edit or remove any Content
that violates these Terms or contains unauthorized third-party advertisements.
2.4 AGREEMENT
You agree that you will not use the Website to:
- I. send spam, bulk, or unsolicited communications;
- II. impersonate a brand or any other person, or misrepresent your identity;
- III. forge headers or manipulate identifiers (including URLs) to disguise the
origin of any Content transmitted through the Services;
- IV. misrepresent your affiliation with any person or entity;
- V. disrupt normal dialogue or otherwise negatively affect other users' experience
of the Website;
- VI. engage in activity that violates any fiduciary relationship, applicable law, or
regulation, including compromising account security, operating illegal lotteries or
gambling, stalking, or making threats; or
- VII. collect or store personal data about other users without their explicit
authorization.
2.5 STANDARD SERVICES TERMS
Victorian Publishing House will make reasonable efforts to complete services
within the timeframe (if any) agreed upon by the parties in any corresponding Statement
of Work.
We shall not be held liable for any delay or failure that directly or
indirectly results from any act or omission by the Customer or a breach of this
agreement by the Customer.
If the Client fails to respond to any communication from the Company
— whether by email, phone, or another agreed channel — for a continuous
period of thirty (30) days, the Client's project will be considered inactive. As a
result, the Company reserves the right to deactivate the Client's account and remove
all resources allocated to that project.
To reactivate the account and resume the project, the Client will be
required to pay a reactivation fee, determined at the Company's sole discretion. The
Company shall not be liable for any loss or damage resulting from the removal of
project resources due to Client inactivity.
2.6 INTELLECTUAL PROPERTY RIGHTS
The Customer shall own all right, title, and interest in the Deliverables.
These rights shall transfer to the Customer only upon receipt of full payment by the
Consultant. Where the Deliverables incorporate any pre-existing intellectual property
belonging to the Consultant ("Consultant Pre-Existing IP") that is necessary for the
proper functioning of the Deliverables, the Consultant grants the Customer a perpetual,
non-exclusive, worldwide, transferable, royalty-free license to use such Consultant
Pre-Existing IP solely in conjunction with the Deliverables.
2.7 WARRANTIES
Except as expressly stated in this Agreement, both parties disclaim all
warranties of any kind — whether implied, statutory, or arising from any
communication between them — including, without limitation, the implied
warranties of merchantability, non-infringement, title, and fitness for a particular
purpose.
2.8 REFUND POLICY
- Any funds deposited will not be eligible for a refund once the initial project or
work (after delivery) has been approved, or if Victorian Publishing House is asked to
cancel or end the Contract for a reason other than breach or non-execution on our
part. All refund requests will follow the arrangement below:
- A request is made once the underlying concepts for a project are shared. However,
once you approve the initial drafts or request changes, the refund offer becomes
void and will not be honored.
- Once a project enters the revision phase, the refund offer becomes void and any
refund request will not be entertained.
- Should a refund request be made before the delivery of the initial task, you would
be eligible for a full refund (minus a 10% administrative and preparation
charge).
- No refund will be entertained once the final files have been delivered.
- For Discounted Deals or Bundles, no refund will be considered once the initial
drafts have been revised or the inner pages have been created with the client's
approval. All refund requests must be directed to the support department.
Victorian Publishing House, in view of the breach of the user agreement, reserves full
authority to accept or reject the request on a case-by-case basis.
- For brand/Custom bundles, refunds will apply in the same manner as single
packages.
- For example, if you request Service A and Service B and approve Service A, you
become eligible for a refund on Service B only at the initial task stage.
- A refund request must have a legitimate reason, which will be evaluated against the
outline brief and client feedback for revisions. Unless the task was not completed
as per the brief, a refund will not be approved; instead, further revisions will be
provided until you are satisfied.
- It is also noted that, under all circumstances, both parties
(Victorian Publishing House & Client) agree not to publicly attack or criticize
each other, or any of their employees, associates, or partners (on forums, blogs,
social media, etc.) at any time during or after the contract period. Similarly,
both parties agree not to discuss matters on forums, blogs, community groups, or
social media in a way that damages the reputation of either party or their
employees, associates, or partners. In case of breach, the breaching party will pay
reasonable compensation as determined by the non-breaching party.
- Our Money Back Guarantee depends on the request being made in good faith. Where a
client has placed orders with more than one agency for the same job with the intent
of claiming a refund, we will not consider this good faith and reserve the right to
decline the refund request. All projects require client input before completion, so
clients are expected to remain engaged throughout the process to achieve the
desired results.
- A 100% unique work guarantee applies to every task.
- Any resemblance to an existing design will be purely coincidental, and we will not
accept responsibility or liability in such cases. It remains the client's
responsibility to copyright their own artwork.
- No refund request will be entertained if the client has signed up under a
discounted offer.
- No refund will be offered in the case of a client's change of mind.
- Clients may request a refund only within 30 business days; requests made after this
period will not be entertained.
TERMS AND CONDITIONS: PAYMENT COMPLETION POLICY
FULL PAYMENT REQUIREMENT
- All outstanding balances must be paid in full before any publishing contract is
considered complete, in line with company policy.
- Timely payments ensure smooth allocation of resources and adherence to agreed
project timelines.
INITIAL DEPOSIT AND PAYMENT MILESTONES
- A non-refundable initial deposit is required at the time of signing the contract to
begin the project.
- Any subsequent payments must follow the schedule agreed upon during contract
negotiations.
PENDING PAYMENTS BEFORE FINAL DELIVERABLES
- Final project deliverables (e.g., cover design, formatted manuscript, ISBN
registration) will not be released until all outstanding payments have been
cleared.
DELAYS DUE TO NON-PAYMENT
- Projects delayed due to non-payment beyond 7 business days may be marked
inactive.
- Reactivating the project requires payment of a reinstatement fee in addition to the
pending balance.
ADDITIONAL SERVICES OR CHANGES
- Requests for additional services or revisions beyond the original scope of work may
incur extra charges, which must be settled before the new work begins.
POLICY ON CONTRACT TERMINATION DUE TO NON-PAYMENT
- If payments are not completed within the agreed timeline, the contract may be
terminated with no obligation to deliver the remaining work.
- The client will forfeit all payments made prior to termination as compensation for
resources already committed.
PAYMENT AND DISPUTE RESOLUTION
- Any disputes regarding payment or deliverables must be raised promptly.
- Failure to resolve payment disputes within 14 days of notification may result in
legal action or collections.
SITUATIONS COVERED UNDER THE POLICY
- If a client fails to submit final payment after completion of the book design or
manuscript editing.
- If the client requests release of assets (e.g., ISBN, final print files) while
payments remain outstanding.
- If the client delays payment for ongoing services, affecting project deadlines.
REFUND POLICY AND EXCEPTIONS
- Refunds do not apply to services already rendered, such as editing, design, or
marketing consultation.
- Any refunds for unused services will be processed at the company's discretion,
minus applicable administrative fees.
ACKNOWLEDGMENT OF RESPONSIBILITY
- By signing the contract, the client agrees to these payment terms and acknowledges
that failure to comply may delay or void the project deliverables.
HOW TO CLAIM YOUR REFUND
To ensure your refund request is processed effectively and approved, please
make sure you meet the following requirements.
We will attempt to resolve your query in line with our revision policy
immediately, or otherwise email you a refund request approval from our refunds
department.
After the refund is processed, rights to your work will transfer to
Victorian Publishing House, and you will no longer be legally permitted to display any
version of the design provided by the company.
- Since ownership of the work will now transfer to brand, you agree that you will
have no right (direct or indirect) to use any output, material, work item, or
media, nor any ownership interest in the same.
- Working in coordination with relevant Copyright authorities, we would share
Copyright Acquisition data for refunded outlines to restrict their reuse as
original designs in the future.
If you have any questions or concerns about our Refund Policy, please reach
out to us at info@victorianpublishinghouse.com.au.